CV

AI Operations & B2B Technical Operations — Automation, Tooling Reliability & Client Delivery

Eskişehir, Turkey · [email protected] · LinkedIn · GitHub

Summary

An operations professional who runs AI tooling in production rather than merely using it. I design, configure and maintain a self-hosted automation stack — LLM-based agents, n8n workflows, MCP integrations, monitoring and access management — and apply the same operational discipline built over four years of owning complex B2B workstreams end to end in travel-tech and SaaS.

I turn messy, ambiguous problems into documented, repeatable systems: standardizing case workflows, driving recurring issues to root cause with IT and development teams, and cutting booking error rates by 15% and resolution time by 20%.

Open to remote AI operations, technical operations and client delivery roles.

Core skills

AI tooling and automation — LLM-based agent operation and configuration · Claude, Claude Code, Gemini · MCP integrations (Gmail, Calendar, Drive, Obsidian) · prompt and cost/token optimization · Telegram bot pipelines

Platform and infrastructure — Docker · Coolify · Linux and VPS administration · Tailscale mesh networking and access control · uptime monitoring with Uptime Kuma · API troubleshooting and integrations

Operations and delivery — operational standards and playbooks · issue investigation and escalation · Salesforce · Jira · Intercom · Zendesk · B2B client delivery · documentation in Obsidian

Domain and languages — aviation operations (IATA/SHGM) · GDS and booking systems · Turkish (native) · English (C1, full professional)

AI and automation infrastructure

Self-hosted, in production.

• Operate a production VPS environment (Hetzner, Docker, Coolify) running an LLM-based agent stack with Telegram bot pipelines — daily digest, logging, tech-radar and monitoring bots — kept reliable through continuous configuration and calibration.
• Tune agent workflows for cost and reliability: adjusted model usage and prompt design to cut token spend while preserving output quality, with hands-on experience of the trade-offs of running LLM tooling day to day.
• Build and maintain MCP integrations connecting AI tooling to Gmail, Google Calendar, Drive and an Obsidian knowledge base; use Claude Code workflows for vault and infrastructure management.
• Manage secure access across devices with a Tailscale mesh network; monitor service health with Uptime Kuma and act on failures before they become outages.
• Automate recurring personal and work tasks with n8n (digests, notification routing) and publish a technical blog on self-hosting, automation and productivity tooling.

→ AI Support Operations Copilot, a measured human-in-the-loop system built on this practice

Experience

Agency Support Advisor — Pegasus Airlines Project · Concentrix (Remote)

December 2023 – present

• Own B2B agency workstreams end to end in Salesforce as technical liaison between travel agency partners and back-office and IT teams, turning unclear requests into concrete actions and resolutions.
• Built and maintain a personal playbook of categorized case workflows and response templates with text-expansion tooling, raising standards and consistency across recurring case types while reducing handling time.
• Identify recurring system errors, drive them to root cause, and report bugs to technical teams via Jira with detailed documentation — following issues through to resolution, not just handoff.
• Resolve GDS and system-generated ticketing errors and guide agencies on API and platform usage to ensure operational continuity; act as escalation point for high-impact cases.
• Ensure compliance with aviation regulations (IATA/SHGM) across all agency casework while maintaining top quality scores in written channels.

Player Experience Specialist (Contract) · Aniksi (Remote)

September 2024 – February 2025

• Provided technical and gameplay support for a global community via Intercom; collaborated with risk and payments teams on fraud identification and reported bugs to development via Jira.
• Contributed English-to-Turkish localization feedback to improve UI linguistic quality.

Guest Relations & Customer Advisor · Concentrix (Remote)

May 2022 – December 2023

• Managed escalated guest complaints and streamlined workflows for complex refund and compensation cases under international aviation regulations, consistently exceeding CSAT targets.

Customer Advisor — Turkish Airlines Project · Comdata (Remote)

June 2021 – March 2022

• Provided English-language support for international passengers across complex ticketing, flight disruptions and booking adjustments, building foundational GDS and high-pressure operations experience.

Education and certifications

• B.A., English Language & Literature — Kütahya Dumlupınar University (2018–2024)
• TESOL Certificate — Arizona State University (2025)
• Fundamentals of Digital Marketing — Google (2025)